We want you to enjoy your rental experience, and we understand that weather, time and your itinerary all influence how clean you can keep your vehicle. Our detailing staff works hard to ensure any evidence of the last renter’s trip is completely cleaned up before you pick up your rental vehicle. If you’re unhappy with the level of cleanliness at pick up, please bring it to our attention immediately – we can usually fix the problem quickly and easily.
If your rental vehicle is returned with excessive dirt or stains, you may be charged an additional fee in order to bring it back to our standards. Pets are particularly problematic; while we don’t prohibit pets in our vehicles, be aware that excessive pet hair can also trigger additional charges. Your Rental Consultant can offer tips and tricks for avoiding cleanup fees.